Systems Administrator

We are seeking an immediate Systems Administrator for the Ministry of Public and Business Service Delivery and Procurement in a 5-day onsite role at 222 Jarvis St., Toronto, Ontario. This intermediate systems administrator (complex application development problems identification/solutions, software upgrades/patches application, computer workload trends monitoring/adjustments, user access/user profiles setup, backup and recovery, day-to-day computer systems operations, network upkeep/configuration/installation/support expertise required) provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations, performs software upgrades, applies patches, provides customer interface to ensure requested changes are implemented, monitors computer workload trends and makes adjustments to ensure optimum utilization of computer resources, and upkeeps/configures/installs/supports clients' network and coordinates various systems.

Must Have

• Identify and provide solutions to complex application development problems
• Ability to acquire knowledge of program area, IT systems, and business environment
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources

Nice Have

• Knowledge of, or ability to gain knowledge in, the Public Sector / OPS IT Service Management framework
• Open to learning new contact center solutions applications
• Experience solving issues with contact center solutions including AWS products such as:
• • Amazon Connect (primary)
  • Computer Talk (Ice bar application - secondary)
  • NICE workforce management applications

Responsibilities

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
• Upkeep, configure, install, and support the clients' network and coordinate the various systems

General Skills

• Experience at specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
• Experience with one or more operating systems
• Experience with one or more hardware platforms
• Experience with information retrieval packages
• Experience with one or more communications protocols
• Experience with middleware and gateways
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills
• Team player with track record for meeting deadlines

Desirable Skills

• Experience with distributed and networked systems
• Awareness of emerging IT trends
• Experience in one or more programming languages
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards