Systems Administrator

Systems Administrator

Must Have

• Identify and provide solutions to complex application development problems
• Ability to acquire knowledge of program area, IT systems, and business environment
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources

Nice Have

• Knowledge of, or ability to gain knowledge in, the Public Sector / OPS IT Service Management framework
• Open to learning new contact center solutions applications
• Experience solving issues with contact center solutions including AWS products such as:
• • Amazon Connect (primary)
  • Computer Talk (Ice bar application - secondary)
  • NICE workforce management applications

Responsibilities

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented
• Monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources
• Upkeep, configure, install, and support the clients' network and coordinate the various systems

General Skills

• Experience at specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations
• Experience with one or more operating systems
• Experience with one or more hardware platforms
• Experience with information retrieval packages
• Experience with one or more communications protocols
• Experience with middleware and gateways
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; and interpersonal skills
• Team player with track record for meeting deadlines

Desirable Skills

• Experience with distributed and networked systems
• Awareness of emerging IT trends
• Experience in one or more programming languages
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards