Systems Administrator

We are hiring a Systems Administrator / Operations Support Specialist (Intermediate) for a long-term opportunity with the Health Services Cluster, Ontario Public Sector.

This role is focused on day-to-day operational support, ticket triage, incident management, and coordination across multiple technical teams, ensuring timely resolution of issues and smooth functioning of critical healthcare applications.

🔹 Role Overview

The resource will act as the first point of contact for client support, managing incoming requests, coordinating with various technical teams, and ensuring issues are tracked, categorized, and resolved effectively.

The role requires strong experience in service management, ticketing systems, and technical troubleshooting across enterprise environments.

🔧 Key Responsibilities

• Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or similar mechanisms
• Prioritize regularly scheduled support activities along with urgent, unscheduled support requests with a high level of responsiveness
• Act as a liaison between users and technical teams including:
• Database Administrators (DBAs)
• System Administrators
• Network Administrators
• Privacy and Security Specialists
• Software Subject Matter Experts
• Triage tickets to appropriate Subject Matter Experts for resolution
• Ensure all tickets are accurately categorized for reporting and tracking purposes
• Assist with distribution of client application communications in coordination with Business SMEs
• Identify connectivity defects and assist in troubleshooting root causes
• Follow established Service Management processes and identify opportunities for improvement

🛠️ Technical Skills & Experience

• Experience working with Windows and Linux servers and operating systems
• Hands-on experience with:
• Microsoft Great Plains 2016
• Quadrant Workforce
• BSSI Health Financial Management Module
• Citrix
• Active Directory (AD account creation and management)
• Experience supporting enterprise applications and infrastructure environments

🔄 Service Management Experience

• Minimum 2+ years of experience providing Tier 1 technical support
• Experience supporting remote clients and handling service requests
• Experience triaging, prioritizing, categorizing, and resolving:
• Service requests
• Incident tickets
• Problem tickets
• Strong understanding of service management processes and ticketing systems

🏥 Healthcare / Public Sector Experience

• Minimum 2+ years of experience in the healthcare industry
• Knowledge of personal health information protection legislation and how it applies to healthcare systems

🎓 Certifications

• A+, ITIL Foundation Certification, or equivalent ITIL experience

🤝 Soft Skills & Communication

• Proven ability to build strong working relationships
• Strong interpersonal, verbal, and written communication skills
• Excellent customer service skills with tact and diplomacy
• Strong analytical, problem-solving, and decision-making abilities
• Ability to manage multiple priorities and meet strict deadlines
• Strong listening skills to support issue resolution
• A motivated, flexible, and collaborative team player

📍 Additional Information

• Location: Toronto (Onsite – 5 days/week)
• Work Hours: 7.25 hours/day (between 8:00 AM – 5:00 PM)
• Duration: Long-term contract (~12 months with extension potential)
  

This role requires a CRJMC (Criminal Record and Judicial Matters Check) as part of onboarding.