Operations Manager

🚨 URGENT HIRING | Operations Manager – Telecom | Toronto | Immediate Joiners Preferred 🚨
We have an active and urgent requirement for an experienced Operations Manager with a strong background in Telecom Operations, Production Support, Incident Management, and Enterprise Monitoring.
📍 Location: Toronto, ON (Onsite)
💼 Experience: 12+ Years
🏢 Domain: Telecom (Mandatory)
Key Responsibilities
✅ Lead Incident, Problem & Change Management (P1–P4)
✅ Manage Production Support & Service Delivery Operations
✅ Lead onsite-offshore support teams
✅ Monitor application & infrastructure health using enterprise monitoring tools
✅ Drive operational governance, service improvements & automation initiatives
✅ Coordinate release management and production deployments
✅ Prepare executive dashboards, KPIs & stakeholder reports
Mandatory Skills
✔ Telecom Domain Experience (Must Have)
✔ Operations Management & Service Delivery
✔ Incident, Problem & Change Management
✔ Dynatrace Monitoring & Alert Management
✔ GCP Logs & Splunk
✔ Java 21 & Spring Boot 3 (Good understanding)
✔ JIRA & ServiceNow
✔ API & Integration Knowledge
✔ ITIL Processes & Operational Governance
Good to Have
➕ Google Cloud Platform (GCP)
➕ BigQuery
➕ Apigee
➕ Power BI
➕ Automation & Scripting