IT Change Management Senior Analyst

The vacant IT Change Management, Senior Analyst role will report to the Leader, Process & Operational Excellence. This role is responsible for the effective execution, governance, and continuous improvement of Interac’s enterprise Change Management practice.

Guided by ITIL 4, Interac Change Management policies, and industry-recognized control frameworks, this role ensures that changes to production and pre production environments are assessed, authorized, prioritized, planned, implemented, and reviewed in a manner that balances speed, stability, risk, regulatory compliance, and business outcomes.

What You Will Do:

• Managing complex internal/vendor/partner changes with an emphasis on minimizing production, financial and reputational impact for the organization
• Providing leadership, direction, and expertise for planning critical changes across multiple environments and platforms
• Managing the overall timeline of the change management components, identifying cross-functional dependencies, key milestones, and critical paths, and ensuring that the overall schedule remains aligned with business objectives
• Conducting comprehensive risk assessments and ensuring the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies
• Reviewing and prioritizing Change records, chairing the Change Advisory Board (CAB) and representing INTERAC at vendor /partner CAB meetings
• Utilizing appropriate systems and tools to maintain the configuration management system, including the Configuration management database (CMDB)
• Maintaining a change calendar with clear visibility for stakeholders and change sponsors
• Developing communication and training strategies to ensure the enterprise-wide adherence to the Change management process
• Implementing the patching policy in conjunction with internal teams and coordinating patching cycles with multiple vendors and partners
• Coordinating and driving implementation plan walk throughs with internal and external teams, and ensuring changes are scheduled in accordance with Enterprise Change management policies
• Conducting regular audits of the change management process and driving process optimization initiatives
• Preparing and publishing key change metrics, KPIs and reports for delivery to executives and senior management
• Supporting BAU operations with Release, Incident, Problem and Request Management
• Participating in 24/7/365 rotation after hours change and incident management support

What You Bring:

• 5+ years of experience in progressively responsible technology and operations roles within complex IT environments, including IT Service Management (ITSM), operations support, and service delivery.
• 5+ years of experience in progressively responsible Change Management or Change Enablement roles supporting production environments.
• Demonstrated experience operating within enterprise governance models, balancing delivery timelines, risk management, and service stability.
• Strong working knowledge of ITIL v4 practices, with deep expertise in Change Enablement, and working knowledge of Incident, Problem, Release, and Request Management.
• Proven ability to apply ITSM best practices pragmatically within fast‑paced, high‑availability, and regulated environments.
• Experience supporting Change Advisory Boards (CAB), including preparation, facilitation, risk articulation, and stakeholder alignment.
• Strong analytical and critical‑thinking skills, with the ability to assess change risk, dependencies, and cumulative impact across services and platforms.
• Demonstrated ability to interpret and apply enterprise policies, control frameworks, and risk tolerance in day‑to‑day operational decision‑making.
• Experience supporting audit and regulatory requirements, including evidentiary documentation, traceability, and control validation for Change Management processes.