Information Technology Manager

We are seeking an Information Technology (IT) Manager. Reporting to the Vice President, IT, Security & Compliance, the IT Manager is accountable for the delivery of secure, reliable, and scalable IT services that enable the company to operate efficiently in a regulated fintech environment. The role ensures technology systems support a globally distributed, fully remote workforce while meeting security, compliance, and business requirements.

The Information Technology (IT) Manager will be local to Winnipeg, Manitoba. This is a remote / work from home opportunity with periodic in-office meetings.

Key Accountabilities

• Own overall corporate IT operations and service delivery.
• Manage IT tooling, access, devices, and vendor relationships.
• Support employees globally across multiple time zones.
• Operate effectively within regulated and audited environments (e.g., SOC 2, ISO 27001/27017/27018).
• Lead, coach, and develop the IT team.

IT Strategy & Operations

• Execute an IT strategy aligned with business goals and regulatory requirements.
• Ensure the availability, reliability, and scalability of IT systems.
• Manage the IT budget, vendors, procurement, and the asset lifecycle.
• Partner with Security & Compliance to maintain required controls.
• Own execution of identity and access management (IAM), endpoint security, device management, and data loss prevention (DLP).
• Coordinate IT incident response, audits, and ongoing risk assessments.

Systems & Infrastructure

• Own administration of corporate SaaS applications, cloud platforms, Mobile Device Management (MDM), and collaboration tools.
• Drive automation and modernization to reduce operational risk and manual effort.
• Ensure secure remote access, business continuity, and disaster readiness.

End-User Support

• Lead IT support services, including onboarding/offboarding, hardware deployment, and ticket resolution.
• Provide consistent, high-quality support for a remote workforce.

Project & Change Management

• Lead IT initiatives such as system migrations, tool implementations, and security rollouts.
• Evaluate new technologies and guide adoption.
• Manage change to minimize disruption and ensure stakeholder alignment.

Decision Rights

• Select and manage IT vendors, tools, and service providers (within budget and security constraints).
• Define standard IT processes, configurations, and support models.
• Approve IT access, device standards, and lifecycle policies.
• Escalate risk, security, and availability issues to executive leadership as required.

Key Interfaces

• Security & Compliance: shared ownership of controls, audits, and incident response.
• Engineering/DevOps: tooling integrations, access models, and infrastructure dependencies.
• People & Culture: onboarding/offboarding, device provisioning, and employee experience.
• Finance: budgeting, vendor spend, and procurement governance.
  

Qualifications

• 10+ years of progressive IT experience, including people leadership and service delivery ownership.
• Strong expertise with cloud environments and SaaS administration, including IAM, MDM, endpoint security, application management, integrations, and automation.
• Working knowledge of ITIL and related service management frameworks.
• Excellent leadership, communication, and cross-functional collaboration skills.

What to expect

• An inclusive culture comprised of extremely talented individuals.
• A leadership team with a proven track record of success.
• The opportunity to join a company as it expands across the globe.
• Competitive compensation and generous benefits.